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Call Coaching Feature

It is vital to ensure your employees are providing your customers with the right information, to maintain quality of service, and avoid miscommunication and potential legal threats.

Call Coaching Feature

It is vital to ensure your employees are providing your customers with the right information, to maintain quality of service, and avoid miscommunication and potential legal threats.
Benefits of Call Coaching Feature
The wayv service provides you with the ability to listen in on calls, and talk your staff through what to say, without the customer knowing. This is an excellent way of training new staff, by putting them in real life situations, without compromising the integrity of your business.
Stay Compliant
Guide employees through difficult calls to ensure they stay compliant and say the right thing, without the caller knowing.
Caller Training
For new employees, build their confidence and train them on the job. Provide prompts to your staff without the caller being able to hear.
Random Checks
Have the ability to randomly listen in to calls, to ensure your staff are saying the right things and importantly, staying compliant.
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