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Call Recording

Wayv offer a range of recording options for all requirements and budgets to ensure you find a solution that is right for your business.

Call Recording

Wayv offer a range of recording options for all requirements and budgets to ensure you find a solution that is right for your business.
Benefits of Call Recording for your business
Call recording is now becoming an important tool for all types of businesses. This feature will add value in more ways than just legal protection, and will help to ensure you provide the best professional service to your customers.

Find out how below:
Legal Protection
Record up to ten years of calls, through our GDPR compliant software, ensuring any disputes can be resolved quickly and cost effectively.
Improved Customer Service
Use the call recording software to help monitor, score and train your team to ensure you are providing the best possible service, every time.
Never miss the detail
If you have to note important details during calls, don't worry about missing a thing- Just play the call back, and avoid looking unprofessional by having to call again..
Improve Sales Opportunities
Save calls to your customer records to ensure you have everything you need for the next call or meeting- Where they have been on holiday or favourite hobbies....? It can make the difference!
Mobile Recordings
If used in combination with our Mobile App, our system will record work mobile calls to ensure compliance and protection, even when you are working on the move.
Instant Flagging
Whilst on a call, you have the option to press a button on the phone that will flag the call and forward the recording to your voicemail and email.
Case Study: Professional Services- Finance
Parker Castle Ltd- Financial Advisors
Parker Castle are experienced Financial advisors from Essex, who had already made the switch over to an internet-based telephone system, however, were suffering from drop-outs in service, poor call quality, and a lack of support. In addition, Parker Castle were keen to get more out of their telecoms system in order to benefit the service they provided. Here's how Wayv were able to help....

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Case Study: Industrial Services
Multipack Group Ltd- Contract Packing and Fulfilment
Multipack Group is a Contract Packing and eCommerce fulfilment centre based in Lancashire. Their exciting growth plans included the introduction of a dedicated call centre, and plans to move to new premises in the near future. Having experienced significant issues with their previous provider, they contacted Wayv. Wayv. provided a flexible telecoms solution that added significant value to the customer service they wanted to provide. Here is how Wayv. were able to help.

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