Case Study: Multipack Group

Multipack Group is a Contract Packing and eCommerce fulfilment centre based in Lancashire. Their exciting growth plans included the introduction of a dedicated call centre, and plans to move to new premises in the near future. Having experienced significant issues with their previous provider, they contacted Wayv. to see how we could help provide a system that provided flexibility and added value to their customer service.

Following a site visit, Wayv were able to offer a solution that provided all the important functions they required such as call recording, call data analysis, on-hold marketing and auto-assistant for effective handling of calls in their call centre. In addition, they provided the LG Mobile App for certain staff so they could receive their office calls to their mobiles for when they are working on the move.

The Multipack Group were impressed that not only would they receive all this functionality from the new phone system, but they were also set to save over £6,000 across the equivalent term, and therefore couldn’t wait to get started.

Since becoming a valued partner to Wayv, Multipack group have been extremely pleased with the contrast in support and professionalism provided by Wayv. Not only are Wayv supporting the seamless move into the new premises, but due to the amount of trust Multipack can place in Wayv we are now also upgrading the internet provisions to a dedicated Leased Line that will support the ongoing growth that Multipack continues to experience.

‘After having a few bad experiences with companies in the industry adding hidden costs after we have signed, it is refreshing to work with an honest, transparent telecoms company whose focus is on looking after its clients.

From my first meeting with Liam right through to the installation of our equipment, it has been an easy, seamless process. We have been with Wayv for over 12 months and I still have regular contact with Liam and his team who swiftly deal with any issues or questions I may have about the system. It is great to still have this contact on a personal level. I would not hesitate to recommend Wayv to anyone looking to switch providers,’ said Carl Elmer, Sales Director, Multipack Group Ltd.

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