WayvCare
With our WayvCare support, you’re allocated a dedicated support engineer who is on hand to troubleshoot and resolve any issues you may have.
Our reliable expert team help you with product advice, help, and any problems, with 98.2% of issues resolved within the hour.
We don’t believe that support should be an extra charge – so we always include WayvCare free of charge within your service.
Wayv. resolution time
98.2% of tickets are completely resolved within one hour.
The Benefits of WayvCare
Dedicated support engineer at the press of a button
No surprise fees - just our full support
ZERO downtime - we are available 24/7
Fraud protection, training, and modifications to your system included
NO dropouts - Our data centres are all certified to ISO27001
"The customer service is second to none."
Andrew Firbank – The Wheel Surgery
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WayvCare
Maintenance, Support, Protection & Warranty.
24/7 Line Guard*
1 hour response time
Critical Re-routing Service
48-hour Wayv. Emergency Engineer Call Out
Call Fraud & Protection Cover
* When Wayv broadband services are in use
WayvCare+
Maintenance, Support, Protection & Warranty.
Starting from £29.99 per month
Enjoy the perks of our standard WayvCare with the added extras to make sure you’re covered any time, any day, and with Wayv (and Wayv supplier) priority.
Fixed Prices,
No Hidden Costs
“After having a few bad experiences with companies in the industry adding hidden costs after we signed, it is refreshing to work with an honest, transparent telecoms company whose focus is on looking after its clients”
-Carl Elmer, Sales Director at Multipack Group Ltd
The Most Trusted SME Service in the UK
Unlike other B2B telecommunication and broadband providers, we are focused solely on serving SMEs.
Our products and services are specifically designed to cater to the needs of SMEs in the UK, ensuring that we provide tailored solutions to help them thrive in today’s competitive market.
Our Knowledge Hub For SME Insights
Retail Client – Progressive Safety
Progressive Safety supply businesses across the UK, taking a large number of enquiries and orders via phone, email, website and in-person; connectivity is imperative to the business running smoothly.
Health and Social Care Client – EDS Homecare
EDS (Eyam Domiciliary Service) Homecare Ltd provide community homecare across Derbyshire. They employ 70 staff, provide care to over 170 adults living at home, and in 2024, celebrated 25...
Navigating the Big Switch Off for your business
If you’re one of the estimated 75% of small to medium businesses still relying on traditional phone lines, read on to find out how to navigate the switchover.
Professional Services Client – Verus Recruitment
Verus are a Sheffield-based agency specialising in permanent recruitment across Sheffield and beyond. With their business operations being predominantly cloud-based, reliable and consistent connection is key to the smooth-running...
Professional Services Client – Robert Bell & Co
Robert Bell and Company are a multi-disciplinary professional advisory firm with a 300-year history who partnered with Wayv in 2020, when their previous provider ceased trading.
Professional Services Client – Nicholls Tyreman
Nicholls Tyreman are an independent estate agents based in Harrogate, North Yorkshire. They have been with Wayv for almost three years.
Professional Services Client – Hunters Chesterfield
Hunters are a UK estate agent franchise with over 150 branches.
Building Services Client – FlameCare
FlameCare is a contractor offering boiler installation, servicing and insurance for residential properties and has a large number of customers who rely primarily on the phone lines to make...
