For the second consecutive year, Wayv Talk and Broadband for Business recorded growth of more than 75% in new customers compared with the previous year. In 2023, that continued growth led the company to relocate its expanding WayvCare department, which delivers its customer support, to the recognisable former Yorkshire Bank building at Hunter’s Bar roundabout in Sheffield.
A new Sheffield office at Hunter’s Bar
Managing Director Liam Parnell said: “The building had been vacant for several years, which always surprised me. When I speak to people across Sheffield about it, very few do not recognise it, and many comment on its distinctive style. They then tell me that they had hoped for a new restaurant or bar, for which I have to apologise!
“The area around Hunter’s Bar roundabout is a fantastic example of what Sheffield is all about. It combines the greenery of Endcliffe Park and the Botanical Gardens with independent bars, cafés and restaurants, and a vibrant social scene. It is even mentioned in an Arctic Monkeys classic. The location will appeal to our employees and help us continue to attract talented people to the business.”
A new home for WayvCare and secure communications
The building spans three floors and underwent renovations to create an open-plan workplace. The former bank vault below was adapted to house servers supporting Wayv’s secure communications services.
Supporting Wayv’s continued growth
Wayv attributed much of its growth to its all-inclusive telecoms and broadband service for small and medium-sized enterprises. At the time of the move, its WayvCare support had helped the company achieve a 4.9 out of 5 rating on Trustpilot.
In 2022, Wayv also achieved Carbon Neutral status from Carbon Neutral Britain. Its Carbon Neutral Service was designed to offset customer usage.
Liam continued: “We are expanding our teams to ensure that we have the resources to keep exceeding expectations. Ultimately, our mission is to be recognised as the UK’s most trusted business telecoms and broadband provider.
“We have changed the way it is done. We offer service terms and conditions that protect customers and ensure that we deliver; it is as simple as that. We operate in an industry that can be weighed down by technical language, rising prices and poor response times. We want to show that things can be done differently.
“We know where we add the most value: supporting SMEs. Modern businesses depend on their internet and telecommunications. If those services were unavailable, operations could quickly be disrupted. SMEs therefore want a low-risk, added-value service, and that is what we aim to provide.”
What did the Hunter’s Bar move mean for Wayv?
The move gave WayvCare a dedicated Sheffield base, created space for a growing team and supported the company’s focus on reliable business communications for UK SMEs.
