The Advantages of VoIP for Businesses

VoIP (Voice Over Internet Protocol) is a technology that allows people to make and receive phone calls over the internet. Many of the most used communications platforms nowadays use VoIP, such as Zoom, Microsoft Teams, Skype, and WhatsApp.

VoIP is being adopted by more and more businesses. After all, all you need is an internet connection and a headset/ microphone to build your whole business communications.

Save money

One of the best ways you can save money is by using a VoIP phone system.
With prices starting from £8 per user for VoIP with Wayv, you can save your business upwards of £10,000 per year… Tempting, right?

Reduced hardware

VoIP phone systems don’t require the typical hardware that traditional phone systems do, meaning you can wave bye-bye to bulky telephones and cables scattered all over the office!

Maintenance and repairs are easy

If you use a VoIP system, you no longer have to worry so much about things like maintenance issues. Due to the lack of hardware, physical damage is a rare occurrence. The only genuine problem that can arise is a company’s internet connection goes down. However, remote engineers can fix these problems within a matter of hours – no big deal.

Scalability

It doesn’t matter what type of business you are – whether you’re a healthcare company or call centre – you’re going to scale upwards in the future as you grow. With a VoIP system, you can add new users to your user base in minutes – no hassle, no complications. After doing this, all you need to do is provide your new employee with a headset for their computer or laptop, and they’re ready to go!

Higher Quality Calls

The quality of VoIP phone calls is superior to all the other alternatives, including traditional ISDN lines. So, if you want to impress your customers and clients, a VoIP system will enable you to do this. Your voice – as well as the voices of your employees – will sound super crisp and clear over the VoIP, helping to convey a professional image.

Remote working

The good news is that once you invest in a business VoIP system, you can allow your employees the freedom to work from home, meaning you can hire from any location just focusing on the perfect candidate.

All they need is:

• A computer or laptop
• A headset (wired or Bluetooth is fine)
• A strong internet connection so that they can speak to customers and clients

Sure, working from home means that you no longer have the in-person office camaraderie that many people love, but in place of this, you get to save money and increase your flexibility. Plus, employees can work from home, in their gardens, or even whilst they’re out on the road or in meetings.

Future Proofing

Future proofing your business is incredibly important. In fact, it’s impossible to stress just how important it is.
You’ve probably noticed that technology is advancing at a crazy rate. One minute, a specific smartphone model is seen as a hot commodity, the next it’s considered old and dated.

The same applies to business technology. New trends and technology emerge every year, which means businesses must adapt so that they don’t fall behind the times.

Now, old technologies, like ISDN phone lines, are being phased out. This is because they’re being replaced by VoIP phone systems.

Therefore, you need to future-proof your business by investing in a VoIP system. Future-proofing will allow your business to:

• Stay competitive
• Maintain your marketplace
• Avoid sticky situations in the future where you’re stuck in long contracts with dated equipment

VoIP phone systems are going to be the business standard for decades to come, so it’s better to enter the VoIP universe now before it’s too late!

More features

These features can help to take your business to a whole other level – which is incredibly exciting.

Want to know what the best features are?

Call recording
If you want to continuously improve the performance levels of your phone team, then it’s a great idea to use the call recording feature that VoIP phone systems come with.

On Hold Marketing
Whichever side of the fence you’re on, you will have the freedom to customise your hold music through a VoIP system. Whether you fancy some pop music or classic jazz, the choice is yours. 

Call forwarding and transferring
With a VoIP system, call forwarding and transferring is a piece of pie. Employees will have a list of employees on the computer screen in front of them. All they will have to do is click the employee they want to transfer the call to, then boom – it’s done. 

Auto attendant
If your business has an active auto attendant on your phone system, it will enable your customers to be guided and handled in a professional manner.

Call analytics
Gain an in-depth insight into your call history. For example, you might see that some employees are exceeding their goals and targets and should receive some extra praise, or notice geographic trends, such as the main location you experience inbound calls from.

Instant messaging
Through a business VoIP system, your employees will be able to instant message each other. They can do this through any of their work devices, including computers, laptops, tablets, and smartphones. This is incredibly useful, as it helps to boost collaboration whilst also removing the need for the usual long and tiresome emails.

Mobile app
If you want to maximise your employee ability, you should provide them with business smartphones. Then, this will allow them to download a mobile VoIP app so that they can make business calls over their smartphones.

Voicemail to email
Similarly, your VoIP system can also convert voicemails to emails. It’s the exact same concept as voicemail to text.
You’ll get a ping (the sound of your email arriving). Then, you can open the email and the attached voicemail. It’s up to you whether you listen to a voicemail immediately or save it for later.

Video conferencing
Businesses can hold video meetings and conferences from the comfort of their offices instead of potentially long travel times. You can even expand your client horizon… Got an important meeting with a client in Japan? Video conference with them effortlessly over the internet.

To make the switch, get in touch with Wayv today!