Automotive VoIP Phone Systems

PLP Lift Trucks replaced its ageing ISDN lines with an integrated Wayv VoIP phone system designed for automotive and workshop environments. The Sheffield solution connects offices, multiple floors and the workshop while supporting door entry, tannoy announcements, remote workers and mobile employees.

Who are PLP Lift Trucks?

PLP Lift Trucks is a forklift specialist established in 1973 and based in Dinnington, Sheffield. The company is an authorised CESAB dealership and service centre, providing forklift sales and hire, servicing, repairs, parts, breakdown assistance and driver training.

Its team works across several areas of an extensive site, including offices, different floor levels and a busy workshop. PLP therefore needed a communications system that could reach employees reliably throughout the premises.

PLP Lift Trucks at a glance

Business: forklift sales, hire, servicing, repairs, parts, breakdown support and driver training.
Established: 1973.
Location: Dinnington, Sheffield.
Challenge: ageing ISDN technology and inefficient communication across a large, multi-area site.
Solution: an integrated Wayv VoIP phone system with mobile calling, call parking, tannoy and door entry.
Outcome: faster call handling, better site-wide coordination and more flexible working.

Why did PLP need to replace its phone system?

PLP was still using analogue ISDN lines and had not yet moved to VoIP. After repeatedly renewing its previous contract, the company’s handsets and phone technology were overdue for an upgrade.

The old system also made internal communication inefficient. Employees sometimes had to search the site for a colleague before asking a caller to ring back. PLP needed a faster way to locate people, transfer calls and keep customers connected.

Why did PLP choose Wayv?

PLP chose Wayv because of its local presence and customer-service focus. The team reported a smooth process from the initial conversations through to installation, which was completed as planned.

Wayv designed a single business phone system around the way PLP’s employees use the whole site, rather than treating the offices and workshop as separate environments.

What does PLP’s VoIP phone system include?

Site-wide communications: an integrated system covering offices, the workshop and multiple floors.
Door entry: visitors can be managed through the same communications setup.
Workshop tannoy: announcements reach employees working around machinery and vehicles.
Mobile app: sales employees, directors and remote workers can receive landline calls on their mobiles.
Call parking: employees can place a caller on hold while locating the right colleague.

How does the workshop tannoy help?

A standard handset is not always practical in an automotive environment. Employees may be moving around the workshop or unable to hear a phone above machinery and vehicles.

PLP’s integrated tannoy alerts colleagues to incoming calls and visitors across the site. This creates a more connected workflow between the workshop, offices, upstairs and downstairs areas.

How does the mobile app support flexible working?

The Wayv phone app routes business calls to a recipient’s mobile regardless of location. This is useful for PLP’s sales team when working remotely and for directors who need to answer calls away from the office.

Callers can still use the company’s normal landline number, helping PLP maintain a consistent and professional customer experience.

How has call parking improved customer service?

The call-parking feature lets an employee hold a call while finding the appropriate person. Previously, staff sometimes had to end the conversation, search for a colleague and ask the customer to call again.

PLP can now keep the caller connected and direct the enquiry more efficiently. This saves time for employees and creates a smoother experience for customers.