PLP Lift Trucks are forklift truck specialists, established in 1973 in Dinnington, Sheffield. Over the years, the business has diversified to include driver training, supply of service sales parts, and customer breakdowns – all in addition to the core sale and hire of forklift trucks. They partnered with Wayv in early 2024 for a modern, effective integrated communication system across their extensive site.
While PLP had no issues with their previous phones, they weren’t on a VoIP system, and were aware of the need to move across. They’d also had their phones for a quite a few years, having continually renewed the contract – so they were due an upgrade.
When we first spoke with PLP, they were close to signing a new contract with another provider. Luckily, they took the time to also meet with us, due to us being a local company, which resulted in them choosing Wayv to move forwards with!
Laura commented, “the thing that sold us was how customer service focused [Wayv] are. It’s always a bit of a worry when you’re new to dealing with a company, because it’s easy for them to tell you they’re customer service focused… but when you get into dealing with them, you can find that nothing is like what you were initially promised. From day one, everything was very smooth sailing, and on installation day, everything went to plan exactly as we’d been told it would.”
As part of their phone system, we also provided PLP with an integrated door entry system, and a tannoy for the workshop. Tannoys are particularly helpful in environments with machinery and vehicles, where it’s either not practical for team members to carry a standard handset – or not possible for them to hear one ringing. In a premises which houses a range of areas, the tannoy alerts all colleagues to an incoming call or visitor.
Rather than physically searching for people across their multiple offices, the workshop, upstairs, and downstairs, therefore, the new system has helped to create a more cohesive internal communication flow across the site.
Laura mentioned the Wayv phone app for increased flexibility, which rings recipients’ mobiles via landline calls, no matter their location. This is particularly useful for the sales team, who often work remote, and company directors who still take calls when out of office.
The park function is another bonus, allowing staff to ‘park’ calls while callers are directed to the right person. This is a vast improvement from the previous system, which required staff to come off the call and ask for the call to be returned – and took much more time.
She concluded, “Credit to your WayvCare team, because every time I ring up, it doesn’t matter whether it’s a quick thing, like moving users around or adding new ones; or something a bit more complicated, they’re straight on it and most things are fixed in seconds. And if it is something a bit more time consuming, you know that they’re on it and you’re not going to get forgotten.”
We’re partnered with many clients across multiple areas of the automotive industry.
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