Who are they?
West Marsh Community Centre is a busy charity, providing services to an average of 500 individuals per week through community support initiatives and activities. The Community Centre, run by West Marsh Development Trust Ltd, provides a range of engagement and training opportunities for local residents, from IT provisions and social groups to seasonal family events, sporting activities and horticultural practice.
What problem did they have?
Based on an industrial estate, the community-led charity’s staff and volunteers depend on reliable communication channels to support their vast array of activities on an ongoing basis. However they had suffered recurring poor service and a lack of transparency from previous providers, and felt neglected by the bigger companies.
Why did they choose Wayv?
Director, Neil Barber, was impressed with the honest approach that our Sales Manager presented when we initially met, clearly outlining options suitable for their business, as well as any limitations to what we could offer due to their location.
Given their previous experiences, the service we offer to settle existing contracts – and therefore speed up the switch timeline – was another benefit to choosing Wayv. Additionally, having had plenty of problems with getting in contact with providers previously, the prospect of having a dedicated support engineer particularly appealed.
What key benefits has the Wayv system brought?
- Smooth, fully managed switch process with no downtime
- Seamless & efficient number porting process
- direct contact to dedicated WayvCare support engineer
- Bespoke package and time taken to understand requirements
More details about West Marsh & the Wayv solution
When we moved them over to our system, the switch process was both swift and smooth, with their phone numbers ported over with no issues (‘porting’ refers to carrying the existing phone numbers over to the new system).
In contrast to this, they had previously experienced a number port which resulted in the use of temporary numbers for three months before it was resolved – causing unnecessary disruption the centre’s operations.
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