Communications Systems for Retail, Leisure and Hospitality

Wayv provides complete communications systems for UK retailers, leisure venues and hospitality businesses, combining phones, connectivity, guest services and ongoing support around each site’s needs.

Connect staff, customers and guests across reception, front-of-house, back-office and remote teams with one reliable, easy-to-manage setup.

Choose from flexible features such as CRM integration, automated messages, call recording and remote check-in support.

Just a few companies in the Retail, Leisure & Hospitality sectors that have chosen Wayv:

“Polite and friendly engineer who everything explained in detail. Very positive experience, with installation during opening hours”

Amanda

The Mill Play Cafe

“We struggled immensely with [our previous provider] due to difficulties of dealing with offshore customer support, issues taking months to resolve, endless 30 min+ phone calls, and annual price increases linked to RPI.

Wayv’s customer support is now a speed dial option and any queries (usually resulting from our directors using the phone outside of Europe) are dealt with by the person who answers the phone at Wayv instead of been passed from department to department while wasting time on hold.

Big unexpected bills are a thing of the past and we are happy to have a 7 year contract, at a price we know is fixed for the duration.”

Patrick Gavin

CRM Integration

Connect your communications system with your customer database so authorised staff can see relevant details when a call arrives.

Hotels can also provide automated wake-up calls or send booking confirmations through compatible CRM tools.

Checking In/ Out Facilities

Manage guest arrivals and departures remotely to reduce queues at busy times.

Remote check-in and check-out can give guests greater flexibility, including outside standard reception hours.

Call Recording

Call recording can help authorised staff review conversations, support training and follow up accurately, subject to your organisation’s policies and legal obligations.

Use recordings to understand customer or guest enquiries and reduce missed details.

Voicemail Boxes

Give customers and guests a reliable way to leave booking updates or other important messages when a team member is unavailable.

Separate voicemail boxes can route messages to the right person or department and allow staff to respond promptly.

Request a Call Back

Need a complete communications system for a retail, leisure or hospitality business?

Tell us about your locations, users, customer journeys and existing services. We’ll recommend a practical package built around the way your organisation works.

Request a fast, no-obligation quote using the form, or call our team on 0114 553 4888.