Business phone system for a Derby commercial law firm
Bradley & Jefferies Commercial Solicitors (BJCS) is a Derby-based law firm advising businesses on employment law, dispute resolution, commercial property, and company and commercial matters. For a professional services firm, every client call matters. BJCS therefore needed a reliable business phone system, dependable connectivity, and responsive support.
The challenge: unreliable phones and slow support
BJCS relies on being easy to reach by phone. Its previous service did not consistently meet that need: faults happened too often, and resolving them could take days. During outages, the team sometimes had to make calls from mobile phones and divert incoming calls to the Legal Secretary’s personal mobile.
These workarounds helped the firm keep communicating, but they were not a practical long-term solution. BJCS needed a professional phone service that would support day-to-day client communication without adding unnecessary disruption or administration.
Why BJCS chose Wayv
After giving its previous provider several opportunities to improve, BJCS invited three providers to present their services. The firm valued Wayv’s consultative approach: we took time to understand the business, its users, and its communication requirements without relying on high-pressure selling.
“[Our previous provider] went wrong far too many times, and they took ages to respond, leaving us in difficult positions on numerous occasions; Wayv took all that away. Not many firms offer what Wayv are offering – it all seems to be firm-based, rather than customer-based, but Wayv actually care about the ultimate customer – making the experience and service as smooth and as efficient as possible.”
The solution and key benefits
Wayv provided BJCS with dependable business communications backed by accessible, personal support. The solution gives the firm greater confidence that clients can reach the right people and that help is available when needed.
- Reliable phone service and connectivity for everyday client communication
- Faster answers and fault resolution when support is required
- A dedicated support engineer who understands the business
- Friendly, personal service from a responsive team
The outcome for Bradley & Jefferies
The new phone service removed a recurring operational concern for BJCS. Instead of relying on temporary mobile workarounds, the firm now has reliable communications and a support relationship built around its needs. That helps its team stay focused on serving clients.
Melanie also highlighted the speed of resolution since switching. Queries are handled far more quickly than under the previous ticket-based process, where it could take days for an issue to be allocated.
This case study shows why a business phone system for solicitors must offer more than calling features. Reliability, responsive support, and an understanding of professional-service workflows are just as important.
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