Who is Churwell CIC?
Churwell CIC needed reliable phone and broadband services across two childcare settings in Morley, including a nursery in an old mill where thick walls made wireless coverage difficult.
- Organisation: An active community interest company providing early-years childcare
- Locations: Two registered childcare settings in Morley
- Challenge: Dependable connectivity across varied buildings and devices
- Solution: A site-led phone and broadband setup with mobile flexibility
Incorporated in 2012, Churwell C.I.C. currently operates Play@Churwell Day Nursery at Quarry Court and PLAY@Churwell Forest School on Nepshaw Lane. Its communications need to work for a busy team, families and children across more than one location.
What communications challenge did Churwell face?
As its previous phone and broadband contract approached renewal, Churwell reviewed alternative providers after experiencing service issues. The settings depend on internet access for iPads and desktop computers, while staff also need reliable phones and the flexibility to stay connected during off-site activities.
One nursery presented a particular challenge because it occupies an old mill building. Thick concrete and stone walls can obstruct Wi-Fi signals, so the new service needed to be planned around the building, the devices in use and the way the team works.
How did Wayv help?
Wayv began with a full site survey to understand the environment and confirm the infrastructure required. This helped the engineers design a nursery phone and broadband solution around the difficult building layout and the organisation’s mix of fixed and mobile working.
The team also supported Churwell through number porting and explained when to contact the previous provider. That practical guidance reduced uncertainty around the changeover and helped protect day-to-day communications.
“Wayv really listened to what we needed to make sure the nursery runs as smoothly as possible. We made it clear we’re not tech-savvy and asked for everything to be made simple and easy to understand. With Wayv, it was no bother—they understood that we’re in education, not the tech world.”
What benefits did the new service deliver?
- A full site survey before the solution was designed
- Infrastructure planned around challenging walls and varied device use
- Phone and broadband services explained in clear, practical language
- Support throughout number porting and the provider switch
- Mobile flexibility for staff working away from the nursery
- An ongoing support relationship through WayvCare
Results and ongoing support
On the changeover day, Operations Director Michelle Robinson said the main difference the team noticed was faster internet. She also described the relationship with Wayv as an “ongoing positive relationship”, with queries handled promptly and explained fully.
Why reliable connectivity matters in early-years settings
Nurseries use connectivity for much more than office administration. Staff may need secure access to digital records, communication with families, connected learning devices and dependable contact while away from the main building. A site survey helps ensure the service is designed for the premises rather than based on assumptions.
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