Who are they?
FlameCare is a contractor offering boiler installation, servicing and insurance for residential properties across Derbyshire, Nottinghamshire and South Yorkshire.
What problem did they have?
Their previous provider was charging them a high amount, which had increased significantly after the ‘honeymoon period’ of the first couple of years, and didn’t supply a high-quality service. Their experience included unreliable systems and lines, dropping calls and slow responses to issues raised, with all this leading them to look for alternatives.
Why did they choose Wayv?
When FlameCare were looking for a new telecoms provider, they came across Wayv, who demonstrated a different approach to competitors in the market. The team at FlameCare were impressed with everything our Sales Manager presented during the initial meeting, leaving them confident that the switch would be a positive move for the business.
What key benefits has the Wayv system brought?
Fully managed switch process with no downtime
Attentive and efficient WayvCare support
Quick resolutions to support queries
Simplicity of system and ease of use
More details about FlameCare & the Wayv solution
With a relatively long amount of time left in their contract, FlameCare were concerned about exiting early – however, the switching process was seamless, and the new systems are providing a much better daily experience.
When asked whether there is a stand-out element of the service Wayv provide, Laura said:
“The turnaround of getting help, and the level of contact – if we’ve ever had a glitch, it’s sorted within 10 to 15 minutes at the most. I’ve never experienced a company like it – it’s absolutely fantastic.”
The team at FlameCare also appreciate the ease of using the iPECS system, particularly for retrieving historical customer phone calls – and the Wayv team’s responsiveness in helping with using the system’s features.
How can we help your business?
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