About West Marsh Community Centre
West Marsh Community Centre in Grimsby is run by West Marsh Development Trust Ltd. The community charity supports around 500 people each week through training, IT access, social groups, family events, sport and horticulture.
To deliver these services reliably, its staff and volunteers need dependable business communications and responsive support.
The challenge: unreliable communications
West Marsh Community Centre operates from an industrial estate, where connectivity options can be limited. Its team had experienced recurring poor service, unclear communication and slow support from previous providers. These issues risked disrupting the charity’s day-to-day work with local residents.
Why West Marsh chose Wayv
Director Neil Barber valued Wayv’s open, practical approach. From the first meeting, the team explained the available options, recommended a package shaped around the centre’s needs and set realistic expectations about location-related limitations.
Wayv also helped settle the centre’s existing contracts, shortening the time needed to switch. A direct relationship with a dedicated WayvCare support engineer gave the team a clear route to help whenever it was needed.
Results and benefits
- Fully managed switch with no downtime
- Smooth transfer of the centre’s existing telephone numbers
- Direct access to a dedicated WayvCare support engineer
- A tailored package based on the charity’s location and requirements
The solution: a managed switch and number porting
Wayv planned and managed the move to the new business phone system. The switch was completed without downtime, and the centre kept its existing telephone numbers through a smooth number-porting process.
Number porting means transferring existing telephone numbers to a new provider, so customers and community members can continue calling the same numbers.
This was a clear improvement on an earlier provider change, when a failed number port left the centre using temporary numbers for three months. With Wayv, the numbers transferred without that disruption, helping staff and volunteers stay connected with the people they support.
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