Hewitson & Harker phone system case study
At a glance: Hewitson & Harker is an SRA-regulated law firm established in 1911. The practice provides residential and new-build conveyancing, commercial property, agricultural, wills, lasting powers of attorney and probate services to clients across England and Wales. Its current offices are in Rotherham and Wilmslow.
The challenge: connecting teams and protecting client calls
Hewitson & Harker needed reliable business communications that could support staff across more than one office. Its previous supplier was based near the firm’s former location in Cumbria, and the existing service no longer matched the practice’s operational needs as it relocated and expanded.
For a regulated legal practice, missed or interrupted calls can delay property transactions and make it harder for clients, estate agents, lenders and other solicitors to reach the right team. The firm wanted a responsive provider that could manage the transition, improve call handling and simplify support.
Why Hewitson & Harker chose Wayv
The firm looked for a communications provider that understood multi-office working and could offer hands-on support. Although Hewitson & Harker was tied into a long-term agreement, Wayv helped manage the existing contract and plan a practical migration to improved phone and connectivity services.
Key benefits for Hewitson & Harker
- Managed migration: Wayv coordinated the phone and connectivity switchover.
- Multi-office call handling: calls can be answered by another office when appropriate.
- Department hunt groups: incoming calls reach the right group of staff more efficiently.
- Responsive support: the practice has access to WayvCare support.
- Consolidated services: bringing communications services together simplified management and reduced avoidable costs.
- Improved connectivity: the updated router and network configuration addressed previous restrictions and dropouts.
The solution: a multi-office phone and connectivity setup
Wayv configured the business phone system around Hewitson & Harker’s teams and office structure. Handsets were assigned to the appropriate office main lines, while hunt groups routed calls to relevant departments. Multi-office call handling allowed unanswered calls to reach colleagues at another location when required.
During an office move in the Sheffield and Rotherham area, Wayv also managed the transfer of internet services and IP addressing. The team reviewed the inherited network arrangement and supplied a replacement router to address line restrictions and dropouts, improving the branch’s day-to-day connectivity.
Frequently asked questions
What should a law firm look for in a business phone system?
A legal practice should consider call reliability, departmental routing, secure administration, business-continuity options and responsive support. The system should also be simple for authorised staff to manage across every office.
How do hunt groups help solicitors?
A hunt group sends an incoming call to a defined team, such as conveyancing or probate, instead of relying on one handset. This can shorten response times and reduce missed calls while maintaining clear departmental contact routes.
Can one phone system connect several legal offices?
Yes. A cloud or IP-based business phone system can connect users across multiple locations, apply consistent call-routing rules and allow calls to reach another office when the first team is unavailable.
Can phone and broadband services be moved during an office relocation?
Yes, with suitable planning. Wayv can coordinate connectivity, number porting, configuration and testing around the move to minimise disruption. Timings depend on the services and premises involved.
Improve communications across your legal practice
Need a reliable phone and connectivity setup for one office or several locations? Tell Wayv how your teams handle client calls, and we’ll recommend a practical, supported solution.
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