VoIP Phone System for Estate Agents

VoIP phone system for Hunters Chesterfield estate agents

Hunters Chesterfield is an independently owned estate and lettings agency serving Chesterfield and the surrounding area. The branch is part of the wider Hunters network, which has more than 200 branches across the UK.

The Chesterfield team relies heavily on telephone conversations to handle property enquiries, arrange valuations and viewings, and build relationships with buyers, sellers, landlords and tenants.

Hunters Chesterfield case study at a glance

Customer: Hunters Chesterfield
Industry: Estate agency and lettings
Challenge: Replace an expiring phone and broadband contract while moving offices
Solution: VoIP phone system, reliable connectivity, a new communications cabinet and office reinstallation
Outcome: Modern digital calling, clearer costs and a working system across both stages of the move

What communications challenge did Hunters Chesterfield face?

The branch was preparing to move to more modern premises as its existing phone and broadband contract approached renewal. Previous unexpected charges had made Director and Branch Manager Mat Barnes cautious about entering another contract without clear pricing.

The timing added complexity. The team needed a communications provider that could install the new system at the existing office, then relocate and recommission it when the new premises were ready.

Why did the branch choose Wayv?

Hunters Chesterfield compared several providers. Wayv offered the right combination of local support, suitable technology and transparent pricing. According to the original case study, Mat felt the proposal “ticked all the boxes” for the branch.

The plan also accounted for the delayed office move, allowing the team to use the new system before transferring it to the new location.

What benefits did the VoIP solution deliver?

An upgrade from legacy ISDN services to a digital VoIP phone system
Reliable phone and broadband connectivity
Fixed pricing with clearer costs
Installation at the previous office before the move
A new communications cabinet at the new premises
Reinstallation and testing after the relocation

How Wayv supported the office move

The new contract began before the new premises were ready. Wayv therefore installed the VoIP phone system at the existing office first, replacing the traditional phone setup without forcing the branch to wait for the move.

When the new office was available, the team relocated and reinstalled the system, added a new communications cabinet and checked that the services were fully operational. This phased approach helped maintain business communications while the property move progressed.

VoIP phone systems for estate agents: FAQs

Why is VoIP useful for estate agents?

VoIP can provide flexible call routing, voicemail, hunt groups, mobile apps and easier changes when staff or premises change. The best features depend on how the agency handles enquiries.

Can a phone system be moved to a new office?

Yes, but the move should be planned alongside broadband availability, number porting, cabling and equipment requirements. Early checks reduce the risk of disruption.

What happened to ISDN business phone lines?

Traditional ISDN services are being retired as the UK moves to digital alternatives. Businesses still using legacy lines should confirm their migration plan before the 31 January 2027 PSTN retirement deadline.

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How can Wayv help your estate agency?

Wayv provides business phones, broadband and ongoing support for SMEs. Leave your details to discuss a VoIP system and office-move plan designed around your property enquiries, staff and locations.