Need a new provider for your iPECS phone system?

Independent support for existing iPECS systems

Wayv provides iPECS support, maintenance and provider-switching assistance to businesses throughout the UK.

We may be able to help if:

• Your current provider has ceased trading
• Your services are being transferred to another provider
• Your support arrangements have changed
• You are unable to reach your current support team
• You want an independent review before accepting a new agreement
• You are experiencing faults with your phone system
• You want to change provider while retaining your existing iPECS equipment
• You are concerned about your telephone numbers or system licences

Our team will assess your circumstances and provide a clear recommendation without obligation.

What should you do if your telecoms arrangements change?

Check your services

Test incoming and outgoing calls, voicemail, call routing, broadband and any desktop or mobile applications.

Record your telephone numbers

Make a list of your main business number, direct-dial numbers, extensions and any numbers used in advertising.

Keep your documents

Save copies of your contracts, invoices, equipment schedules, finance agreements and correspondence.

Avoid cancelling services without advice

Service, maintenance and equipment-finance agreements may be held with different organisations. Do not assume that a change involving one provider automatically ends every agreement.

Arrange an independent review

Wayv can identify the technical services involved and help you understand the practical options for maintaining continuity.

Can Wayv support your existing iPECS phone system?

Yes, subject to a technical and contractual review.

Depending on your current configuration, Wayv may be able to retain or recreate:

• iPECS desk phones
• Business telephone numbers
• Extensions and users
• Auto-attendant menus
• Call groups and call routing
• Voicemail
• Call recording
• Mobile and desktop applications
• Remote-working features
• CRM integrations
• Broadband and connectivity services

We will explain what can be retained, what needs to change and any third-party dependencies before you make a decision.

Your free iPECS continuity review

The review can cover:

• Your current iPECS platform
• Handset models and compatibility
• System licences
• Administrator access
• Telephone numbers and number-porting options
• SIP and connectivity services
• Broadband resilience
• Auto attendants and call routing
• Mobile and desktop applications
• Existing service and equipment agreements
• Immediate continuity risks
• Support and switching options
• Expected costs and timescales

There is no obligation to move to Wayv after the review.

How switching your iPECS provider works

1. Speak to an iPECS specialist

Tell us about your current setup, any changes you have been notified about and whether your services are working.

2. We review your system

We identify the platform, handsets, licences, numbers, connectivity and critical business requirements involved.

3. You receive a clear plan

We explain what can be retained, what may need to change and the expected cost and timescale.

4. Wayv manages the agreed transition

If you choose Wayv, our team coordinates the technical work and aims to minimise disruption.

5. You receive ongoing support

Once your services are live with Wayv, WayvCare will be available to help with faults, changes, training and everyday questions.

Why choose Wayv for iPECS support?

Ericsson-LG experience

Wayv works with Ericsson-LG business communications technology, including iPECS systems, handsets and applications.

A managed transition

We can coordinate telephone numbers, system configuration, connectivity and training as part of the agreed switching plan.

Support for UK SMEs

Wayv provides business phones, broadband, mobiles and managed IT services to small and medium-sized businesses throughout the UK.

WayvCare support

Our award-winning WayvCare service provides ongoing help with faults, system changes, training and everyday support requirements.

Clear recommendations

We will explain your options, costs and dependencies before asking you to make a decision.

Frequently asked questions

Can I change the company supporting my iPECS system?

Potentially, yes. Your options will depend on your existing contracts, system licences, connectivity and the provider controlling your telephone numbers. Wayv can review these elements with you.

Can Wayv support an existing iPECS phone system?

Yes, subject to a technical review. Wayv works with Ericsson-LG iPECS systems and can assess your existing platform, handsets, licences and connectivity.

Can I keep my business telephone numbers?

Business numbers can often be retained through number porting. This depends on the status of the numbers, the network provider and the availability of the required account information.

Will I need to replace my iPECS handsets?

Not necessarily. Existing iPECS handsets may be reusable depending on their model, condition, licences and compatibility with the proposed service.

Can Wayv help if my existing service has stopped working?

Yes. Contact Wayv and mark your request as urgent. We will assess what has stopped working and explain the available recovery or replacement options.

Will switching provider cause downtime?

Wayv will plan any agreed transition to minimise disruption. The risk and duration of downtime depend on your existing service status, system access, connectivity and number-porting requirements.

What if my telephone equipment is subject to a finance agreement?

A finance or lease agreement may be separate from your service and maintenance agreements. Do not cancel payments without obtaining appropriate professional advice. Wayv can help identify the different technical elements but cannot provide legal or financial advice.

How quickly can Wayv help?

Businesses experiencing an immediate loss of service will be prioritised. The overall timescale depends on the system, availability of account information, number porting and any third parties involved.