Manufacturing Phone System Case Study

Why did they choose Wayv?

The system on offer both provided new, modern features, while also enabling the more traditional methods. TTW were able to remove their space-consuming fax machine as they migrated over to fax-to-email software. Senders therefore send via fax machine as usual, but the message is received in the form of email.

What key benefits has the Wayv system brought?

Fax-to-email software has freed up office space and streamlined comms
Full training for all staff
Call recording to retain records and check order details
Helpful and knowledgeable WayvCare support team

More details about Titan & the Wayv solution

TTW chose to take their new deal over 7 years, and benefit from a longer price guarantee. This enabled the cost of their two new broadband lines to be absorbed, resulting in no uplift in monthly cost as compared to their previous plan. The company’s comms costs were therefore lower, having removed the previous, additional broadband charge.

This manufacturing phone system case study explains how Titan Trade Windows uses Wayv business phones, fax-to-email, call recording and broadband across two manufacturing facilities. The solution modernised communications while retaining familiar ways for customers to send information.

Titan Trade Windows telecoms project at a glance

Customer: Titan Trade Windows.
Industry: uPVC and aluminium window and door manufacturing.
Location: Alfreton, Derbyshire.
Project scope: communications across two manufacturing facilities.
Wayv services: business phones, fax-to-email, call recording, two broadband lines, training and WayvCare support.
Reported outcome: streamlined communications, more useful call records and lower overall connectivity costs at renewal.

Who is Titan Trade Windows?

Titan Trade Windows is a family-run manufacturer established in 2004. Based in Alfreton, the company manufactures uPVC and aluminium windows and doors for trade customers and other buyers across the Midlands.

The business operates across two manufacturing facilities. Its teams handle a high volume of incoming and outgoing communications connected with enquiries, specifications, orders and deliveries.

What communications challenge did Titan need to solve?

Titan wanted a system that could support communications across both facilities and manage information in several formats. The company needed modern phone features without creating unnecessary friction for customers who still relied on traditional methods such as fax.

It also needed effective training and accessible support. In a manufacturing environment, delays or unclear order details can affect production and customer service, so reliable communication records were important.

Why did Titan Trade Windows choose Wayv?

Titan moved its phone system to Wayv in 2021. The proposed solution combined new functionality with tools that accommodated established customer processes.

For example, fax-to-email allowed customers to continue sending documents by fax. Titan received those messages as emails, which removed the need for a space-consuming fax machine and made information easier to manage digitally.

What features does the manufacturing phone system provide?

Fax-to-email: receives fax messages digitally and frees office space.
Call recording: helps the team retain records and confirm order details.
Employee training: supports confident use of the system across the business.
WayvCare support: provides access to a knowledgeable team for questions and changes.
Business broadband: connects the two manufacturing facilities through two lines.

How did the 2024 renewal change Titan’s connectivity?

Titan renewed its Wayv agreement in 2024 and moved two broadband lines to Wayv. The longer agreement provided a longer-term price guarantee and allowed the broadband costs to be included without increasing the monthly charge compared with the previous plan.

As a result, Titan brought its phone and broadband services together and removed a separate broadband cost. The combined setup also gave the company one provider for its core business communications.

What benefits has Titan reported?

The fax-to-email service streamlined document handling, while call recording gave employees a practical way to check order information. Training helped employees adopt the new system, and WayvCare provided ongoing support after installation.

For a manufacturer serving trade customers, these improvements support clearer communication between sales, administration, production and customers. They also reduce the need to manage separate legacy equipment and connectivity suppliers.