Cloud phone system for a Sheffield recruitment agency
Verus Recruitment is an independent Sheffield recruitment consultancy specialising in permanent recruitment. Its team supports employers and candidates across sectors including engineering and manufacturing, commercial roles, and accountancy and finance.
Because much of the agency’s work is cloud-based, dependable connectivity and business communications are essential. Recruiters need to stay available to clients and candidates, access relationship history quickly and continue working away from their desks.
Verus Recruitment case study at a glance
- Customer: Verus Recruitment, Sheffield
- Industry: Recruitment and professional services
- Challenge: Replace a previous supplier and support a cloud-based, mobile team
- Solution: Integrated VoIP phone system, mobile app and CRM integration
- Outcome: Flexible communications, faster access to caller information and a smooth office move without downtime
What communications challenge did Verus face?
Verus needed a new provider after its previous supplier stopped serving the property. Director Jamie explored local options that could provide reliable connectivity and a phone system suited to a small, agile recruitment team.
The replacement also needed to support cloud-based working. Team members had to handle calls wherever they were while keeping the client and candidate experience consistent.
Why did Verus choose Wayv?
A key reason was the ability to bring business communications together through one local provider. The Wayv mobile app works with the VoIP phone system, helping the team answer business calls away from the office and adapt to changing workloads.
CRM integration added further value. When a known contact calls, the system can help the team identify the caller and access relevant relationship history. This reduces manual searching and supports a smoother recruiter, client and candidate experience.
What benefits did the solution deliver?
- Flexible calling for recruiters working at their desks or on the move
- CRM integration that helps staff recognise callers and find relationship history
- Integrated business communications from a local provider
- A smooth supplier switch with no reported downtime
- Business continuity during a later office move
Supporting an office move without downtime
The value of a stable communications partner became particularly clear when Verus moved premises. The transition was completed without reported downtime, allowing the team to remain available to clients and candidates.
This case study shows how an integrated communications solution for professional services can support mobility, customer service and business continuity without adding unnecessary complexity.
Cloud phone systems for recruitment agencies: FAQs
Why are cloud phone systems useful for recruiters?
They help recruiters make and receive business calls from approved devices and locations, supporting hybrid and mobile working while keeping business communications consistent.
Can a cloud phone system integrate with recruitment CRM software?
Many systems can integrate with compatible CRM platforms. Available features depend on the phone platform and CRM, so compatibility should be confirmed before implementation.
Can Wayv support an office move?
Wayv can plan connectivity and phone-system changes around a move to reduce disruption. Timescales and service availability depend on the new premises, so early planning is recommended.
Wayv provides business phones, connectivity and ongoing support for SMEs. Talk to the team about a cloud phone system that fits your recruitment workflows, locations and CRM requirements.
How can Wayv help your recruitment business?
Simply leave your name and number, and we’ll give you a call – we love to talk!
By submitting this contact form, you agree to us using your information in line with our Privacy Policy.
