Custom business phone plans
Custom business phone plans let UK organisations choose the calling features, devices and integrations that suit how their teams work.
Wayv starts with your users, locations, call flows and existing systems. We then recommend an appropriate combination of handsets, softphones, mobile apps, call management and support without adding features you do not need.
Features included with custom phone plans
Call recording for quality, training and record-keeping
Call recording can support quality reviews, staff training, dispute handling and record-keeping. Your organisation remains responsible for using recordings lawfully and setting suitable retention, access and notification policies.
Professional voice recordings for business calls
We have a specialised Wayv recording portal where you can personalise recordings for your audience, including choosing voice, tone, and message.
Business phone system integrations
Click to dial lets employees start calls directly from compatible business applications, reducing manual number entry and saving time.
Caller ID
Everyone in your address book will show up with their name, so you can personally greet them.
Live extension status
See who in your company is available at any time.
Instantly have your customer information in front of you for inbound and outbound calls so you have no delays.
Custom phone tools for hybrid teams
Use your desk phone through your mobile
5G connectivity through EE
Keep all your telephony functions including call recording and analytical functions
More business phone features
Why choose Wayv for a custom phone plan?
Dedicated WayvCare support
Reliable, expert teams ready to help
Clear contract terms and pricing
Services tailored to the needs of SMEs
Delivering you quality solutions
“It’s been over three years, and in that time, we’ve only had one outage of about 30 minutes due to an LG server going down – apart from that, it’s been spot on!
So far, it’s been great, and we’re very happy customers.”
Mat Barnes, Hunters Chesterfield Estate Agents
Our Knowledge Hub For SME Insights
Need a new provider for your iPECS phone system?
Need a new provider for your iPECS phone system? Wayv can review your handsets, licences, numbers and connectivity, then manage the transition.
How to Switch Business Broadband Without Losing Connection or Downtime
Switching business broadband doesn’t have to mean any loss of service. With the right planning, the changeover happens in the background, and your team stays online throughout.
Wayv Highly Commended at Chamber Business Awards 2025
Wayv was Highly Commended for Excellence in Customer Service at the 2025 Barnsley and Rotherham Business Awards at Magna, Rotherham.
Corporate Volunteering in Sheffield: Wayv at Norton Nurseries
See how Wayv’s corporate volunteering day helped Food Works restore Norton Nurseries and support community food-growing projects across Sheffield.
How to Connect a DSL Router: Step-by-Step Guide
Connect a DSL router to a master socket, use the correct microfilter, join Wi-Fi and troubleshoot common ADSL or FTTC connection problems.
The Big Switch Off: Business Guide to the 2027 PSTN Deadline
Prepare for the UK PSTN switch off on 31 January 2027. Audit phone lines and connected devices, compare VoIP options and plan power and connectivity resilience.
Business Phone Systems: More Value for Modern Teams
Modern business phone systems connect calls, tools and teams. See how cloud calling, integrations and AI improve flexibility, service and follow-up.
Wayv Shortlisted for unLTD Business Awards 2024
Wayv was shortlisted for Best Small Business at the unLTD Business Awards 2024, recognising growth, innovation and customer care in South Yorkshire.
