VoIP Phone Systems for Call Centres
Wayv provides VoIP phone systems for UK call centres and customer-service teams. Manage inbound calls, agent availability, reporting and customer data from one communications platform.
Improve call quality with business VoIP and give agents useful context through CRM integration.
Some of the organisations that have chosen Wayv:
"The quality of calls that we receive via Wayv is excellent."
Andrew Firbank – The Wheel Surgery
Flexible Call Handling for Every Agent
Use real-time dashboards and individual reports to understand call demand, agent activity and the actions that produce the best outcomes.
Track call volume, duration and quality to identify opportunities to improve customer service, staffing and sales processes.
Agents can answer calls securely from supported devices wherever they work, helping your contact centre support office-based, remote and hybrid teams.
Adjust call routing as demand changes, manage voice, video and chat in one application, and give customers a consistent experience.
Call Centre Analytics and Reporting
Gain real-time performance analytics, as well as detailed individual reports to find out what the most effective actions.
By tracking call data such as call duration, call volume, and call quality, you can identify areas for improvement in your customer service and sales processes.
Real-Time Agent Availability
See when agents are available, busy, on a break or in training. Managers can then adjust routing and workloads so customers reach the right person sooner.
Explore our integration framework…
CRM Integration
Give agents relevant customer information, such as previous interactions and preferences, when a call arrives. This context supports faster, more personal service and reduces the need for customers to repeat themselves.
Secure, PCI DSS-Compliant Payments
PCI DSS sets security requirements for organisations that accept card payments. A compliant call-handling process helps protect payment details and reduce fraud risk.
Wayv can support secure payment workflows using measures such as encryption, access controls and network segmentation.
Why should you choose Wayv?
Our Dedicated Wayv Care Support
Reliable, expert teams ready to help
Fixed prices for up to 7 years
Services tailored to the needs of SMEs
About Us
Wayv supports UK businesses with reliable, straightforward telecoms and connectivity services.
From VoIP phone systems to business broadband, our flexible packages are designed around how your team works.
Request a Quote
Whether you run a micro business or a growing SME, we’ll recommend a call-centre communications package suited to your team, call volumes and customer journeys.
Request a no-obligation quote using the form, or call 0114 553 4888.
We’ll respond to discuss your call volumes, integrations and routing requirements.
