For the second year running, Wayv Talk and Broadband for Business have seen the number of new customers joins their unique service grow in excess of 75% on its previous year. As a result, they have made the exciting decision to relocate their growing WayvCare department, responsible for its award-winning customer support, to the recognisable old ‘Yorkshire Bank’ building on Hunters Bar roundabout.
Managing Director, Liam Parnell said “The building has been vacant for quite a few years now, which has baffled me. When I speak to people around Sheffield about the building, there are few people that don’t know it, and many comment on its unique style. Admittedly they then tell me how they were hoping for a new restaurant or bar, for which I have to apologise for.
“The area around Hunters Bar roundabout is a fantastic example of what Sheffield is all about, the greenery of Endcliffe Park and Botanical Gardens, an abundance of independent bars, cafes and restaurants, and vibrant social scene. It’s even mentioned in an Arctic Monkeys classic! It’s going to be a hit with our employees and help us continue to attract great people into our business”.
The building is deceptively large, spanning three floors and undergoing renovations to accommodate an open-plan workplace. The old bank vault below has been modified in order to house the advanced servers that will host Wayv’s secure communications service to its customers for years to come.
The growth at Wayv is mainly reflective of the success of its unique, all-inclusive telecoms and broadband service that is dedicated solely to SMEs. Their reputable WayvCare support has recently seen them rise to a staggering 4.9 out of 5 on Trustpilot, and in 2022, they became the first in their market to achieve Carbon Neutral status from Carbon Neutral Britain, as well as dedicating to offset their entire customer usage with their ‘Carbon Neutral Service’.
Liam continues, “We’re expanding our teams to make sure that we have the resources to keep exceeding expectations, and ultimately achieve our mission to be recognised as the most trusted business telecoms and broadband provider in the UK.
“We have changed the way it’s done. We’re offering terms and conditions of service that protect the customer and ensure that we have to deliver, it’s as simple as that. We operate in an industry that is bogged down with tech talk, rising prices, and poor response times…. We want to show that things can be done differently.
“We know as a business where we add the most value, and that’s supporting SMEs. In today’s world, we understand that every one of them would stop in their tracks if their internet and telecommunications were taken away from them… A prospect that has severe consequences on businesses. Therefore they want a low-risk, added-value service – and we provide them with that.”
