PRIVACY NOTICE
Last updated January 13th, 2025
Thank you for choosing to be part of our community at U-Telecom Ltd, doing business as Wayv. Talk and Broadband for Business (“Wayv. Talk and Broadband for Business”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@wayvtalk.com.
When you visit our website https://wayvtalk.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
This privacy policy applies to all information collected through our website (such as https://wayvtalk.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites“).
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
TABLE OF CONTENTS
- Introduction
- Controller and Contact Details
- How we collect your Personal Data
- What Personal Data we collect
- What do we use this information for?
- Cookies
- Who we might share Data with
- How we keep you updated on our Services
- Security
- Your rights over your Information
- Questions of Complaints
- How long we keep your Information for
- Giving your reviews and sharing your thoughts
- Other Links
- Changes
1. Introduction
In this notice, “Wayv Talk and Broadband for Business” (“we, “our” or “us”) refers to U-Telecom Ltd T/A Wayv Talk and Broadband for Business.
Wayv Talk ideates, develops and supplies innovative communication resources for the commercial market. As a result of our service offerings, Wayv Talk processes personal data relating to our actual and prospective customers and partners, their staff and end-users, as well as other parties that otherwise interact with us, use our website, or show an interest in our products and services (“you”, “your”).
In this privacy notice, you can read about the personal data we collect,
what purposes we use this data for, how we protect your privacy and personal data, how long the data is stored and how you can view and/or correct the personal data we store on you.
Wayv Talk and Broadband for Business does not share personal information with third parties, unless this is (1) legally required, (2) necessary to supply a service, (3) specifically requested by the customer that has provided the personal information or (4) otherwise has a legitimate interest in doing so, measured against the rights, freedoms and expectations of data subjects.
We may provide additional privacy notices or information to you at the time we collect your data. For example, if you apply for a job with us or use the chat bot feature of our website. Such notices will govern how we process the information you provide at that time.
Throughout this document we refer to Data Protection Legislation, which means the Data Protection Act 2018 (DPA 2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the aforementioned legislation. Where data is processed by a controller or processor established in the European Union or comprises the data of people in the European Union, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.
2. Controller and Contact details
Wayv Talk and Broadband for Business is the controller for the personal information we process as identified in this privacy notice. In some circumstances, Wayv Talk and Broadband for Business will process data on behalf of other organisations (e.g. on behalf of customers or partner organisations with their own purposes for processing the data). In such circumstances, the other organisation will be the controller and so you should refer to their privacy notices for details of how your data is processed.
Occasionally, Wayv Talk and Broadband for Business may be a joint controller with one of our partner organisations. Such processing may be communicated to you in a separate privacy notice.
We are registered with the UK’s supervisory authority, the Information Commissioner’s
Office (the ICO) with registration number ZB07059.
2.1 Contact information
Business name: Wayv Talk and Broadband for Business
Address: 677 Ecclesall Road, Sheffield, England, S11 8TF
Phone: 011455 34888
2.2 Data Protection Officer
We have appointed the below contact to help us monitor internal compliance, inform, and advise on data protection obligations, and act as a point of contact for you (data subjects) and the ICO.
If you would like to exercise one of your rights, or you have a question or a complaint about this notice or the way your personal information is processed, you can contact the Wayv Talk Data Protection Team at:
Email: ryan.birkwood@wayvtalk.com
3. How we collect your Personal Data
We may collect personal information directly from you or indirectly through a third party, depending on your relationship with us. If you choose not to provide personal data to us, you might not be able to make use of the desired service/function or technical assistance.
3.1 For website users or newsletter subscribers
We always inform you about our processing before collecting your personal data: name, e-mail address, company name, postal address and telephone number.
Please note that personal data can be required in order for you to use the features of the website. Additionally, it can be necessary for us to collect and process your
personal data in order to provide and optimise our services for you. For example, we need your contact information to be able to book a meeting with you, receive inquiries from you via our contact form or chatbot, or send you a newsletter if you consented to this.
3.2 For end users
The same principles apply to the processing of traffic data and your telephone number when we are delivering our telecommunication offerings.
3.3 For business customers and partners
Personal data is collected directly from you or indirectly through your employer. In some instances, a third party may provide us with data relating to you (e.g. if we need to carry out a credit check). If you, as a business customer or a partner, provide us
with personal data about individuals other than yourself, for example by making our telecommunication solutions available to your employees, you are obligated
to inform your end users about this transfer of personal data to Wayv Talk and Broadband for Business. As an employer or partner, you can meet this obligation by linking to this privacy policy.
3.4 For other parties
We may collect your data directly if you may provide your data to us through your use of our website, via online forms or questionnaires, through phone conversations, by email, in person (at conferences, workshops, seminars or events), and so on. Alternatively, we may collect your data indirectly through approved sales and marketing channels. Whether your data is collected directly or indirectly, we will always provide our privacy information where required under Data Protection Legislation
4. What Personal Data we collect
We only collect personal data that we know we will genuinely use and in accordance with Data Protection Legislation. The type of personal information that we will collect depends on the nature of the relationship that we have with you.
4.1 Personal and User data
Personal data is information that can be linked to an individual. The type of personal data that we will collect depends on the nature of the relationship that we have with you. We may collect the following:
- Business contact information (such as name, job title, employer name, email address, mailing address, phone number).
- Personal or sole trader contact information, in more limited circumstances (such as name, email address, mailing address, phone number).
- Photo ID for verification
- Payment data (such as bank account details).
- Call
We may, in further dealings with you, extend this personal information to include services used, products purchased, subscriptions, records of conversations and agreements and payment transactions.
4.2 Traffic data
When using our services, traffic data will be processed. This data is required for us to facilitate communication. Traffic data is generated and processed
automatically when end users make use of our telecommunication services, traffic data consists of: the calling and called numbers, the date, the time, the duration, and the fees that were charged for said call.
This data does not concern the contents of the communication. In the case of a data session, we also register the amount of data, and when roaming, we register the network that was used.
We never store the content of communication unless this forms part of a contractual obligation or instruction from a customer, such as in the case of call recordings.
4.3 Location data
When you set up a call or data session, Wayv Talk and Broadband for Business processes information that can make a very rough determination of your location at that moment. We use this information to determine whether the call or data session is happening in the UK or not.
Wayv Talk and Broadband for Business uses other operators’ mobile networks. These operators are able to accurately determine your location by looking at which transmission tower was used for your call or data session. Wayv Talk and Broadband for Business does not have access to this information.
4.4 Website data
wayvtalk.com and our customer portals use cookies to optimise the functionality of certain pages on the website. See Section 6 of this notice for more information.
wayvtalk.com uses Google Analytics, and Social Media cookies (such as LinkedIn) to analyse how users make use of the site. For Google Analytics, the information generated by cookies about your visit to the website (including your IP address) is transferred to and stored on servers in the United States by Google.
Google uses this information to monitor the way you use the website, compose reports on the website activity for website operators, and offer other services with regard to website activity and internet use.
4.5 Other
When you visit our offices, you will be registered as a visitor. We use this registration for safety purposes, so that we can quickly evacuate the premises in case of a disaster, without leaving anyone behind. We also use camera recordings as a security measure in our offices. We do this to protect our guests, personnel and the building. You will be clearly informed about the presence of cameras when on our premises.
Other information that we may collect that is not specifically listed here but that we will use in accordance with this privacy notice or as otherwise disclosed at the time of collection.
In most instances, you are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we will often require elements of the information above in order to provide our services to you in an efficient and effective manner.
5. What do we use this information for?
5.1 Lawful basis
We only process, store or transfer your personal information when we have a lawful basis for doing so. The lawful basis we rely on to process the information is identified in the table as per 5.2, and will be one of the following:
- Legitimate Interest: processing is necessary for the purposes of our legitimate interests (i.e., our business interests), except where such interests are overridden by your interests or fundamental rights and freedoms.
- Consent: You have given consent to the processing of your personal data for one or more specific purposes.
- Legal obligation: processing is necessary for compliance with our legal
- Vital interests: processing is necessary in order to protect the vital interests of the data subject or of another natural person.
- Contractual obligation: processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
5.2 Processing activities
We may use your data to:
6. Cookies
6.1 Information about our use of cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. You can set your cookie preference when you first visit our site based on your own preferences by selecting the ‘Manage Cookies’ option on our cookie banner.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
6.2 Updating your cookie settings
When you visit our website for the first time, you will be presented with a cookie banner, which asks for your consent for the placement of non-necessary cookies or otherwise allows you to adjust your cookie settings.
Please note, if you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our site.
If you require further information, please contact us by using the contact details provided above.
7. Who we might share data with
We may share your personal data with trusted third-party organisations as follows:
- In certain circumstances, for example due to legislation, it may be necessary to pass on information to the authorities or directory inquiries databases. Disclosure may also take place if necessary to establish or defend legal claims.
- In order to provide telephony to our business customers, it is necessary for us to transmit traffic data via operators. Wayv Talk and Broadband for Business uses several infrastructure providers, and these operators therefore process personal data on our These operators are independently data controllers for the processing of data within their respective networks.
- We might also pass on your personal information to data processors acting as suppliers for us, e.g. for sending out newsletters and website maintenance, for data storage and analytics; technology support and services (email, web hosting, marketing, and advertising providers, etc.).
We only share your data with data processors that can provide sufficient guarantees that they will process your data securely and in accordance with Data Protection Legislation. Our data processors cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us or further sub-processors which must process your personal data to the same high standards.
- With partners with whom we jointly process your data.
- With professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
- With government or law enforcement officials or private parties as required by law and disclose and use such information as we believe necessary or appropriate.
8. How we keep you updated on our services
As a business contact, we will send you relevant news about our services in a number of ways including by email, but only if we have a legitimate interest to do so. Marketing communications will be sent from our own domain.
Each email communication will have an option to object to the processing, if you wish to amend your marketing preferences, you can do so by following the link in the email and updating your preferences.
We make every effort to ensure that we only send such communications to those acting in a business capacity and do not send such materials to consumers via personal email addresses if it is clear they are not acting in such a capacity.
An exception to this will be where you have provided your consent to be contacted specifically. In such cases, you can withdraw this consent by contacting us using the details provided in this notice.
9. Security
Data security is of great importance to Wayv Talk and Broadband for Business and to protect your data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure your collected data.
We take security measures to protect your information including:
- Limiting access to our buildings to those that we have determined are entitled to be there (by use of passes, key card access and other related technologies).
- Implementing access controls to our information
- We use appropriate procedures and technical security measures (including strict encryption and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices, and stores.
10. Your Rights over your Information
Under the UK GDPR, you have a number of rights regarding our processing of your data. To exercise these rights, please contact our Data Privacy Team using the contact details above. We may ask for proof of identity and sufficient information about your interactions with us so that we can locate your personal information.
10.1. The right to be informed about our collection and use of personal data
You have the right to be informed about the collection and use of your personal data. We ensure we uphold this right with our internal data protection policies and through this and other privacy notices. These are regularly reviewed and updated to ensure these are accurate and reflect our data processing activities.
10.2. Right to access your personal information
You have the right to access the personal information that we hold about you by making a request. This is referred to as a ‘Data Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), for non- complex requests, we will provide it to you or them within one month from when your identity has been confirmed.
10.3. Right to rectify your personal information
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it.
10.4. Right to object or restrict our processing of your data
You have the right to object to us processing your personal information for particular purposes or have its processing restricted in certain circumstances.
10.5. Right to erasure
You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.
10.6. Right to portability
The right to portability gives you the right to receive personal data you have provided to a controller in a structured, commonly used, and machine-readable format. It also gives you the right to request that a controller transmits this data directly to another controller.
10.7. Rights in relation to automated processing
An automated decision is one that is made by our systems rather than a person. Under Data Protection Legislation, you have the right to express your concerns and object to a decision taken by purely automated means. You also have a right to request that a person review that decision.
This right is unlikely to apply to Wayv Talk and Broadband for Business use of your data, as any automated processing we carry out is unlikely to make decisions and would include human intervention. If you would like to discuss this in further detail, please contact us as set out above.
11. Questions or Complaints
The ICO regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website, and they ensure that the registered details of all data controllers, such as ourselves, are available publicly. You can access them here https://ico.org.uk/for-the-public.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first (using the contact details above). Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.
12. How long we keep your information for
We will retain your personal information in order to provide you with a high-quality service, in accordance with Data Protection Legislation and for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means.
In some circumstances, we may anonymise your personal information (so that it can no longer be associated with you).
13. Giving your reviews and sharing your thoughts
When using our website, you may be able to share information through social networks like Facebook, Instagram, TikTok, LinkedIn or review platforms such as Trustpilot, for example, when you ‘like’, ‘share’ or review our services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts, so you are comfortable with how your information is used and shared on them.
14. Other links
Please be aware that the website may link to other websites that may be accessed by you. We are not responsible for the data policies, content or security of such sites. We do not have any control over any use of your data by third parties when you visit such sites or otherwise provide your data through these channels.
15. Changes
Wayv Talk and Broadband for Business reserves the right to modify or amend this notice at any time. The effective date will be displayed below the statement. It is the user’s responsibility to check this document regularly for changes.
Thank you for taking the time to read our privacy notice.
January 2025.
