Metoni Logistics are a multi-modal logistics company with their head office in Sheffield. They work primarily with UK-based SMEs, supporting both national and international logistics. Metoni partnered with Wayv in October 2024, moving their phone system, broadband and managed IT services over to us.
Steve, Director, has a background in logistics and transport, and launched Metoni as a family business in 2018. It was the business mobile contracts ending which prompted Metoni to have the initial meeting with us.
However, when we met, they recognised the benefits of having all their services with one provider. Metoni’s business mobiles, handsets, broadband and managed IT Services are now pooled together, streamlining their billing.
While Metoni were happy with their IT services when we met, their previous provider was based in Southampton – a significant distance away. Steve explained that disruption to customs clearances can hold up border crossing, and cost hundreds, if not thousands, of pounds. Opting for a local provider therefore meant that, in the instance of IT issues holding up vehicles, it would be much quicker to have any problems rectified.
In addition to organising transportation, Metoni act as customs agents for their clients. HMRC legislation requires documentation to be retained for seven years – making secure, sufficient storage a top priority for the firm. To achieve this, they have an on-site server in place which allows for mass data storage, and also have a backup in place with us.
We’ve also set up their infrastructure to facilitate secure remote access to their server, should staff need to work from home. The setup is less rigid than their previous arrangement, allowing for greater flexibility.
As Metoni work with agents around the world, reliable connectivity is important – in a typical day staff could be liaising with agents in the Far East in the morning, and America in the afternoon. When we took over their broadband contract, we upgraded them to FTTP which gives a more reliable, secure connection.
“Previously, we had the mobile phones with one provider, the desk phones with another provider, and managed IT services with another provider – so three different suppliers. Now, it’s a lot better managed and any issues we have get managed and resolved quickly – we’re getting a much better service by everything being under one roof.”
Asked about any particularly stand-out features of the Wayv system, Steve said, “The quick-dial on the handsets that gets you straight through to support – it’s a really good feature rather than having to fumble around for phone numbers.”
We’re pleased to hear that the team over at Metoni are happy with the service they’ve received from us so far – long may it continue!
We work with many clients across the transportation and logistics industry to keep them – and their goods – moving.
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