WayvCare Business Telecoms Support

WayvCare is the business telecoms support service included with your Wayv solution. A dedicated support engineer helps your team troubleshoot faults, understand features and keep communications running smoothly.

Our specialists provide practical advice and resolve 98.2% of support issues within one hour.

WayvCare is included at no extra charge, so expert help is available whenever you need it.

The Wayv mission statement focuses on earning and building trusting relationships

Almost 100% of Wayv customers' support requirements are solved in under an hour

Wayv's support and service have been described as unbeatable by clients

Wayv ensure that you will face no hidden costs throughout your contract term, unlike other providers

We don't require any of your time during the switch process - we handle it all

Wayv's services are 100% dedicated to SMEs

Wayv are changing the telecoms industry for the better

Average industry resolution time

Based on statistics from Live Agent.

WayvCare Resolution Times

98.2% of WayvCare support tickets are fully resolved within one hour.

WayvCare Support Benefits

Dedicated support engineer at the press of a button

No surprise fees - just our full support

ZERO downtime - we are available 24/7

Fraud protection, training, and modifications to your system included

NO dropouts - Our data centres are all certified to ISO27001

"The customer service is second to none."

Andrew Firbank – The Wheel Surgery

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Tell us what support your business needs and a member of the Wayv team will call you back.

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WayvCare

Maintenance, Support, Protection & Warranty.

24/7 Line Guard*

1 hour response time

Critical Re-routing Service

48-hour Wayv. Emergency Engineer Call Out

Call Fraud & Protection Cover

* When Wayv broadband services are in use

WayvCare+

Maintenance, Support, Protection & Warranty.

Starting from £29.99 per month

WayvCare+ includes all the benefits of standard WayvCare, with additional cover and priority support from Wayv and relevant suppliers.

Fixed Prices - No Hidden Costs

"It was refreshing for someone to put something on the table that we can afford, does the job and suits what we need. The price was incredibly similar to what we were already paying - I'd half expected it to be an astronomical cost, but it wasn't. It's been exactly as described, and works well - I couldn't be happier!"