Robert Bell and Company (RBC) are a multi-disciplinary professional advisory firm with a 300-year history of advising clients across property, land, agricultural and antique assets. With three offices across Lincolnshire, RBC partnered with Wayv in 2020 when their previous supplier unfortunately ceased trading.
RBC’s previous provider was a small, local firm, something which they felt had a positive effect on the more personal levels of service they received. Our relatively small setup, as compared to the larger nationals, was therefore one factor that led them to choose us moving forwards. While the switch to Wayv was born out of necessity rather than dissatisfaction, RBC have benefited from some significant improvements since we installed their new systems.
Our installation of the iPECS system at RBC’s sites upgraded them to a more modern platform with greater capabilities. The installation turned out to be timely, as the system helped RBC to navigate their way through the pandemic and the challenges that came with it.
In line with lockdowns, RBC saw an extreme uplift in calls and enquiries, which at one point rose to circa 800 per day. As they flexed their staff levels to accommodate these fluctuations, the system supported RBC in the form of flexible, effective voicemails, and message and call logs which allowed them to address all enquiries.
Last year, the Wayv team undertook the installation of broadband to RBC’s auction store, an additional location to their three offices. As the site had been used as a store only, it was relatively off-grid – without broadband connectivity, or even a formal address. Prior to installation, therefore, was the identification and registering of the address – which then allowed supply to the premises. Now complete, this installation has allowed them to streamline the auctioning process by managing listings from one location, as opposed to needing offices for connectivity.
George Harrison, Land Agent and Chartered Surveyor, commented:
“We’ve been with Wayv since 2020 and since then, we’ve been very pleased.
We’ve met the engineers; it’s nice to know who you’re interacting with by name, and have full confidence in their capability.
[During covid] there was huge pressure on the phones, and we were able to manage that because of the Wayv system. One really positive aspect since we joined was Liam visiting us last year – after analysing our account usage, he actually reduced our monthly bills, which he didn’t need to do.”
We have a number of clients who work in professional services and have put their trust in us to maintain their high standards.
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