Multi-site phone system for a Lincolnshire property firm
Robert Bell & Company is a multi-disciplinary property advisory firm with roots going back more than 200 years. Its services include estate agency, land agency, auctions, chartered surveying and valuation across Lincolnshire.
With teams working across multiple locations, the firm needs reliable phone and broadband services that keep staff connected and make it easy to handle enquiries consistently.
Robert Bell & Company case study at a glance
- Customer: Robert Bell & Company
- Industry: Estate agency, surveying, land and auctions
- Challenge: Replace a supplier that had ceased trading and support several business locations
- Solution: A flexible multi-site phone system plus broadband for an auction store
- Outcome: Consistent communications, clearer costs and more efficient auction operations
What communications challenge did Robert Bell & Company face?
The firm needed a new communications supplier after its previous provider ceased trading. Having valued the personal service of a smaller supplier, it wanted another responsive partner rather than a large national provider.
Any replacement also had to work across multiple sites. The system needed to support changing staff numbers, manage a high volume of enquiries and provide useful features without making day-to-day administration more complicated.
Why did the firm choose Wayv?
Wayv offered the combination of local support and multi-site capability that the business required. The phone system could connect locations, scale with staffing levels and provide modern call-management features.
Transparent costs and fixed pricing also gave the firm greater clarity when planning its communications budget.
What benefits did the solution deliver?
- A flexible phone system that can adapt as teams change
- Consistent calling across multiple business locations
- Voicemail, marketing messages and other tools for managing enquiries
- Clear costs and fixed pricing
- Broadband connectivity for the auction store
- A more streamlined process for managing auction listings
How Wayv brought the auction store online
Wayv installed business broadband at Robert Bell & Company’s auction store. The location had previously been used only for storage and did not have broadband connectivity or a formally registered address.
The address first had to be identified and registered before service could be supplied. Once connected, the team could manage auction listings from the store instead of travelling to an office for internet access. This helped bring more of the auction workflow into one location.
Multi-site phone systems for estate agents: FAQs
Why do estate agents need a multi-site phone system?
A multi-site system can connect branches under one communications platform, make call handling more consistent and help staff transfer or answer enquiries across locations.
Can a business phone system scale when staffing changes?
Cloud-based systems can usually add, remove or reassign users more easily than traditional fixed-line setups. The exact process and cost depend on the chosen platform and contract.
Can Wayv connect a site that has never had broadband?
It may be possible, but availability depends on the location, address records and local network. A survey or availability check may be needed before installation can be planned.
How can Wayv help your property business?
Wayv provides business phones, broadband and ongoing support for SMEs. Leave your details to discuss connecting offices, branches, stores or auction locations with a communications setup designed around your workflows.
By submitting this contact form, you agree to us using your information in line with our Privacy Policy.
