The internet is changing the way businesses communicate – and VoIP technology is the driving force. What is VoIP?  VoIP means ‘Voice Over Internet Protocol’.  It’s the technology that allows you to make and receive…

VoIP (Voice Over Internet Protocol) is a technology that allows people to make and receive phone calls over the internet. Many of the most used communications platforms nowadays use VoIP, such as Zoom, Microsoft Teams,…

Good customer service is so, so important. Microsoft conducted a global survey in 2019 to understand how customers think. Their survey discovered that 90% of people use customer service as a factor when…

Big changes are happening in the world of business communications – and you need to be prepared for them.Openreach are the controllers of ISDN lines, which many families and businesses are reliant on to…

Quality of Service (QoS) and Voice over Internet Protocol (VoIP) are very important for communication in today’s business environment.Because of this, IT departments are under pressure to keep applications running – especially VoIP phone…

Very rarely do you have 100% of your customer’s attention.Customers are busy people and have short-attention spans. Therefore, you need to plan how you’re going to keep their attention, especially when they’re on the…

If you’re a startup or small business, Voice Over Internet Protocol (VoIP) can help you in lots of different ways, from saving money to providing your employees with better technology to use.Want to learn…

Technology is a huge part of today’s business world. It has changed the way businesses collaborate, market their products, and much more.Naturally, technology has also impacted the way employees communicate with customers. In the…