Contractor Client – FlameCare

Their previous provider was charging them a high amount, which had increased significantly after the ‘honeymoon period’ of the first couple of years, and didn’t supply a high-quality service. Their experience included unreliable systems and lines, dropping calls and slow responses to issues raised, with all this leading them to look for alternatives.

When FlameCare were looking for a new telecoms provider, they came across Wayv, who seemed to have a different approach to competitors in the market. The team at FlameCare were impressed with everything our Sales Manager presented during the initial meeting, leaving them confident that the switch would be a positive move for the business.

With a relatively long amount of time left in their contract, FlameCare were concerned about exiting early – however, the switching process was seamless, and the new systems are providing a much better daily experience.

Laura Bower, Accounts Manager, commented:

“We’ve now been with Wayv 6 months, and we’ve found them attentive, quick to get anything sorted and very friendly staff. It doesn’t feel like a purely professional relationship when we contact Wayv – the team are so down to earth and friendly!

Many of our customers communicate through the phone lines, so it’s really important for us to keep them up and running at all times; a lot of them are elderly, and they don’t use the internet or emails.” 

When asked whether there is a stand-out element of the service Wayv provide, Laura said:

“The turnaround of getting help, and the level of contact – if we’ve ever had a glitch, it’s sorted within 10 to 15 minutes at the most. I’ve never experienced a company like it – it’s absolutely fantastic.”

The team at FlameCare also appreciate the ease of using the iPECS system, particularly for retrieving historical customer phone calls – and the Wayv team’s responsiveness in helping with using the system’s features.