Churwell CIC (Community Interest Company) is a nursery-based social enterprise in Morley, outside Leeds. Wayv helped Churwell get an improved service across the organisation, especially their premise which is based within an old mill building. As they approach a year since they switched to Wayv, we spoke to Michelle Robinson, Operations Director, to find out how their experience has been so far.
Churwell run two busy nurseries in the Morley area, with 160 children attending and 50 staff. Within the premises they’ve developed a ‘grow your own’ approach, bringing in local school leavers for apprenticeships and training them throughout – and beyond – their level 3. There is therefore a range of requirements from both the staff and visitors, from learning and tutoring to conducting development observations on the children in their care.
Last year, Churwell were coming to the end of their phone and broadband contract. They explored alternative providers, as they had experienced some issues with the phone system and internet connectivity. When our Sales Manager met with Michelle, they took the time to assess the current infrastructure and establish an understanding of the organisation’s needs.
Their nurseries rely heavily on wireless connectivity, with iPads and desktops being used across the two premises, plus the usual phones for staff, with flexibility required for off-site outings. This had previously been difficult with the mill premise, due to thick concrete and stone walls. Our engineers conducted a full site survey to ensure the infrastructure for the new system was sufficient to manage both the environment’s challenges, and the organisation’s varied requirements.
Michelle commented:
“Wayv really listened to what we needed to make sure the nursery runs as smoothly as possible.
We made it clear we’re not tech-savvy, and asked for everything to be made simple and easy to understand. We found that other providers were using a lot of terminology we didn’t understand, and when we asked for it to be explained there was a lack of understanding. But with Wayv, it was no bother – they understood that we’re in education, and not the tech world.”
Michelle also commented on how moving to Wayv provided them with an ‘ongoing positive relationship’, with her interactions being dealt with quickly, and explained fully.
“When we’ve had changes, for example recently adding on guest access for visiting tutors, it’s been actioned within 24 hours. Even when we had a local outage, it was so easy to have our phones re-routed to mobiles, which let us carry on and do our job.”
The Churwell team were also supported in the number porting process, advising when and what they should communicate to their previous provider. Overall, Michelle said the only thing they noticed on the switchover day was that the internet was much faster – which is great to hear!
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