Manufacturing Client – GKR Sheet Metal

They had been contacted by multiple different providers, all promising ‘better’, without explaining how this improved service would be achieved. When we met with Factory Manager, Graham, he asked this very question – how could we provide them with better connectivity? Our Sales Manager offered a solution immediately – the installation of two Sogea lines: one for phones and one for broadband, which would improve the reliability and speed of connection.

However, while the original proposal of two lines would have given some improvements, we soon identified that a different, wireless option would provide a much-improved connection. After a one-month trial of this system, this is the option that GKR chose to take forward – which was far better, but remained at the same cost to the business.

Graham commented:

“Wayv were clearly very different from the outset. We’ve had a lot of experience in billing and telecoms companies and have had quotes from other companies in the past – I found it was a minefield, and something I didn’t really want to deal with. I was waiting for BT to upgrade the lines to Sogea, and hoping for the best.

“It was refreshing for someone to put something on the table that we can afford, that does the job and suits what we need. The price was incredibly similar to what we were already paying. Still being a bit wary, I’d half expected it to be an astronomical cost that we couldn’t afford – but it wasn’t. It’s been as described, and works well – I couldn’t be happier, really!”

Following the switch process, GKR have enjoyed the ease at which they can contact the WayvCare team directly through the dedicated button on the phone system, and the team’s knowledge and capability in diagnosing and resolving issues quickly.