Who are they?
Nicholls Tyreman (NT) are an independent Estate Agents based in the spa town of Harrogate, North Yorkshire. Covering a large part of North Yorkshire surrounding Harrogate, NT have a 14-strong workforce, all of whom are based in the office.
What problem did they have?
Nicholls Tyreman had unfortunately experienced poor service from their previous provider, and could be waiting days for issues to be resolved. They were looking for a partner that would provide a more efficient and effective service to their small firm.
Why did they choose Wayv?
When we met with Nicholls Tyreman all their concerns were alleviated about any perceived upheaval during the switch process. Delivering a personal service is what NT have considered a real point of difference with Wayv as compared to other providers, with face-to-face interactions central to them choosing us.
What key benefits has the Wayv system brought?
- Quick and efficient resolutions
- High levels of communication throughout the switch and beyond
- Thorough training for all staff
- Friendly and approachable team
More details about NT & the Wayv solution
Delivering a personal service is what NT have considered a real point of difference with Wayv as compared to other providers. Nikki referenced our engineers personally delivering, installing, and training staff on the new equipment as bringing extra value. Face-to-face interactions on these occasions helped deliver a smoother experience, allowing any issues or queries to be addressed at the time.
When asked what the stand-out element about Wayv was as compared to previous providers, Nikki was incredibly complimentary about the Wayv team if they’ve ever needed to get in touch.
We’re pleased to hear that navigating away from their old provider has been worth it for the team at Nicholls Tyreman to find a partnership that works – and we hope to continue supporting them long-term.
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