Bradley & Jefferies Commercial Solicitors (BJCS) are a Derby-based commercial solicitors and cover Employment Law and Dispute Resolution, Commercial Property Law and Company and Commercial.
As a small firm, BJCS’s business is reliant on being easily reached by phone.
Unfortunately, their clear need for dependable systems had not been met in recent years. Their previous provider’s service was unreliable at best, and at worst, could be down for days at a time before being resolved. Measures that BJCS resorted to at these times include using mobiles to make calls, and having incoming calls diverted to the company’s Legal Secretary’s personal mobile. BJCS are a modern practice with high traditional standards and values; their business needed a better service to retain these standards.
After giving their previous provider ample opportunities to improve the service, and being consistently let down, Wayv were one of three providers who presented their services to BJCS. They appreciated our approach to the sale, which was to understand the business and individual needs, with no hard or heavy selling.
Melanie, a Legal Secretary at BJCS, commented:
“[Our previous provider] went wrong far too many times, and they took ages to respond, leaving us in difficult positions on numerous occasions. Wayv took all that away, everybody’s really lovely and I know people’s names there – the service we’ve received in comparison to what we had is just amazing.
Not many firms offer what Wayv are offering – it all seems to be firm-based, rather than customer-based, but Wayv actually care about the ultimate customer – making the experience and service as smooth and as efficient as possible.
It’s just so different to what we had previously, and it’s so important to us because we’re so small – we rely heavily on the phones, and it’s important that customers can always easily reach us.”
Melanie also referred to the speed of resolution that they have experienced since switching – much quicker than the previous ticket holding process which could take days to have a query allocated to a member of staff.
As they approach their first complete year as a customer of Wayv, BJCS’ staff are all relieved that they made the switch – and we’re delighted to have them on board!
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