Who are they?
Andy Lee Transport Ltd is a family-run road haulage company which operates across the UK, Europe, and Ireland. Based in Gloucestershire, Andy started Andy Lee Transport in 1986 with one 307 flatbed drop side Mercedes truck (which he has restored and still owns today!). Andy Lee Transport have since grown to 45 staff and run a fleet of over 30 vehicles, which they maintain with their in-house workshop.
What problem did they have?
When we first met with Andy Lee Transport, they were having issues with their provider who didn’t provide them with a reliable service, either in product or support. After a range of issues including a lack of accountability and being issued extra charges, Andy Lee searched for an alternative, which is when they came across Wayv.
Why did they choose Wayv?
“We had a lot of issues with [our previous provider], and the phones themselves. Our phones ring constantly – when you’re trying to run a business and most of your business is over the phone, you want it to work!”
What key benefits has the Wayv system brought?
- Accessible and efficient WayvCare support
- Auto-attendant easily directs incoming calls
- Reliable connectivity and service for busy customer base
More details about Andy Lee & the Wayv solution
Andy Lee Transport now have 45 staff and run a fleet of over 30 vehicles, which they maintain with their in-house workshop. They partnered with us back in 2022, and are due to celebrate an impressive 40 years of business in 2026.
Covering all industries and sizes of consignments, the busy firm relies heavily on the phone lines, with most of their communication taking place over the phone.
Since joining Wayv, Gina and the team have benefitted from a range of new product features as well as our reliable, accessible WayvCare support team. The auto-attendant helps them to easily manage incoming calls, directing customers to the right department seamlessly rather than staff manually transferring calls. This not only frees up staff time, but also minimises opportunity for human error – all while making the customer experience smoother and more efficient.
True to their family ethos, Andy Lee Transport put human interaction and connections central to their operations: “Communication is key – that’s why so many of our customers have been with us so long”.
We couldn’t agree more!
We work with many clients across the transportation and logistics industry to keep them – and their goods – moving.
How can we help your business?
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