Who are they?
Bradley & Jefferies Commercial Solicitors (BJCS) are a Derby-based commercial solicitors and cover Employment Law and Dispute Resolution, Commercial Property Law and Company and Commercial.
What problem did they have?
As a small professional services firm, BJCS’s business is reliant on being easily reached by phone. Unfortunately, their clear need for dependable systems had not been met in recent years. Their previous provider’s service was unreliable at best, and at worst, could be down for days at a time before being resolved. Measures that BJCS resorted to at these times include using mobiles to make calls, and having incoming calls diverted to the company’s Legal Secretary’s personal mobile.
Why did they choose Wayv?
“[Our previous provider] went wrong far too many times, and they took ages to respond, leaving us in difficult positions on numerous occasions; Wayv took all that away. Not many firms offer what Wayv are offering – it all seems to be firm-based, rather than customer-based, but Wayv actually care about the ultimate customer – making the experience and service as smooth and as efficient as possible.”
What key benefits has the Wayv system brought?
Reliable phone service and connectivity
Quick resolutions and advice
Dedicated support engineer
Personal and friendly service and support
More details about BJCS & the Wayv solution
After giving their previous provider ample opportunities to improve the service, and being consistently let down, Wayv were one of three providers who presented their services to BJCS. They appreciated our approach to the sale, which was to understand the business and individual needs, with no hard or heavy selling.
Melanie further commented:
“Not many firms offer what Wayv are offering – it all seems to be firm-based, rather than customer-based, but Wayv actually care about the ultimate customer – making the experience and service as smooth and as efficient as possible.”
Melanie also referred to the speed of resolution that they have experienced since switching – much quicker than the previous ticket holding process which could take days to have a query allocated to a member of staff.
We have a number of clients who work in professional services and have put their trust in us to maintain their high standards.
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