Who are they?
CRBH are an accounting firm based in the northwest of England who provide compliance and advisory services to owner-managed businesses across the UK. They have three offices; two in Wigan and one in Manchester.
What problem did they have?
CRBH had three main reasons for moving providers. Firstly, they were moving offices and couldn’t take the old, traditional phones with them. Secondly, they were out of contract, which gave them the nudge to explore alternative providers and products for their new contract. Finally, they wanted to find out more about cloud systems and the benefits they could get from a more modern system when they moved.
Why did they choose Wayv?
“We picked Wayv because of the support that was going to come with the service, and was evident from the face-to-face meeting. The whole presentation and information that was provided was a lot better [than others] and it just clicked better.”
What key benefits has the Wayv system brought?
- Flexibility across locations
- Ability to transfer between sites and remote working
- Consolidated service contracts
- Out-of-hours settings and messaging service
- Easily amended office phoneline hours
More details about CRBH & the Wayv solution
We took the time to understand the firm’s setup, current and future needs, so that we could provide a suitable solution. We’ve supported CRBH in their office move, also ensuring that as they opened new locations, their connectivity was maintained. Currently, the new Manchester number is being diverted straight to Riaz’s mobile, ensuring no calls are missed.
Riaz also mentioned the automated out-of-hours service, which closes the phone lines when the offices are closed – and the ability to change the hours easily, in the event of, for example, VAT deadlines, when they are working longer hours.
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