Hewitson & Harker (H&H) have been clients of Wayv for over five years. They’re a regulated solicitor’s practice with a history spanning over 100 years, specialising in residential property conveyancing. With 34 employees across two sites in Manchester and Sheffield, reliable and user-friendly systems are important for unifying their business operations.
H&H’s move to Wayv coincided with the business relocating from Cumbria. With their previous provider being located further north, the service couldn’t meet the needs of the business for what they required to move forwards in new locations.
Wayv took over H&H’s outstanding contract, enabling them to access WayvCare support and an improved service, despite already being tied into a long-term contract. In the inherited setup, each employee has a handset, allocated to the relevant main line of the office they’re based in. The Wayv team took the time to understand the business logistics, setting up the phone system for H&H in a way that best benefits them. ‘Hunt’ groups (caller groups, for example for certain departments) and multi-office call ability (allowing calls to bounce through to other sites when necessary), have specifically helped H&H ensure no call is missed across the practice.
When H&H were moving offices in the Sheffield/Rotherham area, the Wayv installation team managed the switch over of services, including the internet lines and IP addresses. In addition, we saved H&H the cost of their existing VPN (Virtual Private Network) which had caused phone line issues, disallowing certain lines and causing dropouts.
Having established that a VPN wasn’t necessary for a practice of their size, and with the necessary security in place, the team installed a new router which has since greatly improved the service for the branch.
Kieran, Practice Manager, commented:
“It works that well, that we don’t have to ring [Wayv] that often! The team have all been fantastic, with special thanks to Ben Maton, if we’ve had any issues, but that’s rare – and any issues are resolved very, very quickly.
We are currently in talks with Wayv about upgrading our current system for a more modern technology that integrates with our technology to best service our clients.”
We’re delighted to hear that H&H intend to continue our partnership as they evolve, and look forward to supporting them long into the future.
We have a number of clients who work in professional services and have put their trust in us to maintain their high standards.
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