Who are they?
PLP Lift Trucks are forklift truck specialists, established in 1973 in Dinnington, Sheffield. Over the years, they have diversified to include driver training, supply of service sales parts, and customer breakdowns – all in addition to the core sale and hire of forklift trucks.
What problem did they have?
PLP needed to upgrade from analogue ISDN lines which prompted them to look at their options. They weren’t on a VoIP system, and were aware of the need to move across.
They’d also repeatedly renewed their previous phone contract – so the phones were well overdue an upgrade.
Why did they choose Wayv?
“The thing that sold us was how customer service focused [Wayv] are. From day one, everything was very smooth sailing, and on installation day, everything went to plan exactly as we’d been told it would.”
What key benefits has the Wayv system brought?
- Fully integrated system across all areas; offices, workshop, multi-floor level
- Integrated door entry system
- Tannoy for the workshop
- Flexibility of the mobile app for remote and hybrid working
- Park function to easily hold calls while redirecting
More details about PLP & the Wayv solution
As part of their phone system, we also provided PLP with an integrated door entry system, and a tannoy for the workshop. Tannoys are particularly helpful in environments with machinery and vehicles, where it’s either not practical for team members to carry a standard handset – or not possible for them to hear one ringing. In a premises which houses a range of areas, the tannoy alerts all colleagues to an incoming call or visitor.
Where they used to physically search for people across their multiple offices, the workshop, upstairs, and downstairs, the new system has helped to create a more cohesive internal communication flow across the site.
Laura mentioned the Wayv phone app for increased flexibility, which rings recipients’ mobiles via landline calls, no matter their location. This is particularly useful for the sales team, who often work remote, and company directors who still take calls when out of office.
The park function is another bonus, allowing staff to ‘park’ calls while callers are directed to the right person. This is a vast improvement from the previous system, which required staff to come off the call and ask for the call to be returned – and took much more time.
We’re partnered with many clients across the automotive industry.
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