Who are they?
Scotts Hall and Birtles are a solicitor’s practice based in North Yorkshire. Originally two separate companies, across the merged practice they have been with Wayv since 2019. They represent clients across a number of areas of commercial and private law including conveyancing, family and litigation.
What problem did they have?
The reasons for making the move to Wayv were representative of the industry’s typical pitfalls; poor service from their provider combined with high costs for the service.
Why did they choose Wayv?
Switching to Wayv solved these problems through our market-leading guarantees and award-winning Wayvcare support which is accessed through a direct line on each handset. With roots tracing back to 1831, Scotts Hall and Birtles pride themselves on traditional values of providing clients with quality service and fair pricing – something which we are aligned on. Across their 33 staff, there’s a range of in-office, hybrid and fully remote workers, making dependable systems paramount to the practice.
What key benefits has the Wayv system brought?
- Instant access to wayvcare support at all times
- Click to dial interface streamlines operations
- Easy-to-use do not disturb, hold and loop functions, and divert to mobile
- Flexible system for variety of working requirements across staff
More details about SHB & the Wayv solution
SHB’s support needs have been minimal; primarily small changes on the system such as adding and removing users, installing softphone software onto computers and changing voicemail/out of hours message content and timing.
Our engineers have also supported SHB during office moves, installing new cabling and access points to ensure smooth, reliable connectivity.
We’re partnered with a wide range of businesses across the professional services.
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