Professional Services – Think B2B Marketing

Think B2B partners with print, packaging, technology and life science businesses around the globe, and as a busy and growing international agency, reliable communication channels are intrinsic to business operations. Previously, Think B2B’s providers had struggled to deliver on the systems or service level required. The team suffered patchy service and couldn’t easily contact the provider when issues needed to be raised. Additionally, the equipment was outdated, billing errors occurred and the company was charged excessively to move contracts to new premises as the company expanded. 

Catherine Mace, Operations and Executive Support Manager at Think, met with Wayv in March 2024. She was impressed with the way our Sales Manager explained how we could take care of their existing contract, as well as the functionality of the new system and the benefits it would give the team. Think B2B made the decision to partner with Wayv, and found the switch and subsequent service to be seamless.

Catherine commented: “We’ve had great service since day one – this hasn’t dropped off or changed at all, despite being with Wayv for over a year. If I need anything, the dedicated button on the handset takes me straight to the support team – and by three rings, my call is answered. I know I’m no longer going into an endless queue of people waiting, and they’re very helpful when you speak to them.” 

Catherine also highlighted the speed of installation, the training and setup received on install day, and greater functionality as compared to what they had before. The company has also benefitted from out-of-hours support which stood out as a point of difference from other providers. She concluded:

“I felt immediately that we were in safe hands from the first meeting. The service is excellent.”