FTTC stands for Fibre to the Cabinet. The fibre optic line runs from the telephone exchange into the street cabinet. This is where the fibre stops. It does exactly what it says on the tin;…

Telephony is a mash-up of ‘telephone technology’. Thanks to this technology, you can have long distance conversations; call your family members, text friends, video call your work colleagues, and much more… It even allows you to…

Over the past decade, call recording has become really important for business owners. From GDPR law to the reasons your company should have call recording, this blog has you covered.  The Legal Bits The…

The internet is changing the way businesses communicate – and VoIP technology is the driving force. What is VoIP?  VoIP means ‘Voice Over Internet Protocol’.  It’s the technology that allows you to make and receive…

VoIP (Voice Over Internet Protocol) is a technology that allows people to make and receive phone calls over the internet. Many of the most used communications platforms nowadays use VoIP, such as Zoom, Microsoft Teams,…

Good customer service is so, so important. Microsoft conducted a global survey in 2019 to understand how customers think. Their survey discovered that 90% of people use customer service as a factor when…

Big changes are happening in the world of business communications – and you need to be prepared for them.Openreach are the controllers of ISDN lines, which many families and businesses are reliant on to…

Quality of Service (QoS) and Voice over Internet Protocol (VoIP) are very important for communication in today’s business environment.Because of this, IT departments are under pressure to keep applications running – especially VoIP phone…

Very rarely do you have 100% of your customer’s attention.Customers are busy people and have short-attention spans. Therefore, you need to plan how you’re going to keep their attention, especially when they’re on the…